Addressing Billing Errors: Results of a Prospective Quality Assurance Initiative to Optimize the Accuracy of Radiation Oncology Patient Charges

      Generating accurate patient charges is a critical administrative task that requires the coordination of multiple steps. Optimizing the use of an Electronic Medical Record (EMR) system and task workflow provides powerful means of enhancing the accuracy of this endeavor. Despite the ubiquitous nature of department billing and the widespread acknowledgment of doing so in an accurate fashion, there is a paucity of literature, which describes prospective interventions and their effect. This study characterizes charge error rates in a busy hospital department, with the effect of post-intervention modifications in the EMR and workflow.
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